YUSUF BAMIDELE FATAI

Customer Experience Professional | Financial Management & Budgeting Specialist

Lagos, NG.

About

Analytical and commercially astute professional blending expertise in Public Administration with a robust foundation in financial management and business operations. Currently advancing an M.Sc. in Financial Management & Budgeting, I leverage proven skills in customer experience, data analysis, and process improvement to drive operational efficiency. Adept at problem-solving, stakeholder engagement, and UI/UX design, I am committed to contributing to commercial strategy and value creation.

Work

Allianz Insurance Nigeria Limited

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Customer Experience Officer

Lagos, Lagos State, Nigeria

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Summary

Orchestrated comprehensive customer experience initiatives, optimizing service delivery and fostering strong client relationships for a leading insurance provider.

Highlights

Managed a high volume of customer interactions, consistently improving service delivery standards and achieving positive feedback scores.

Resolved complex policy and claims issues, contributing to enhanced customer retention and satisfaction.

Optimized claims processing procedures, reducing average turnaround time by efficiently managing data and coordinating efforts.

Analyzed customer data to identify trends and insights, informing strategies for service improvement and targeted cross-selling initiatives.

Contributed to cross-selling efforts and revenue growth by identifying customer needs and effectively communicating relevant product offerings.

Zeezzplanet Limited

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Executive Assistant

Lagos, Lagos State, Nigeria

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Summary

Provided executive-level administrative and operational support, enhancing business efficiency and facilitating data-driven decision-making for a dynamic organization.

Highlights

Provided critical support for daily business operations and inter-departmental coordination, ensuring seamless administrative functions.

Developed and presented comprehensive financial and sales reports, providing key insights for strategic decision-making.

Implemented workflow optimizations that enhanced operational efficiency across administrative tasks, saving valuable time and resources.

Managed and maintained essential IT systems, ensuring reliable performance and minimizing downtime for critical business operations.

Volunteer

President

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National Association of Public Administration Students

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Led the National Association of Public Administration Students, overseeing strategic initiatives and fostering student engagement.

Highlights

Guided the association's strategic direction, resulting in enhanced member participation and program success.

Represented student interests, advocating for academic and extracurricular improvements within the department.

Secretary

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National Association of Public Administration Students

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Managed administrative functions and communications for the National Association of Public Administration Students.

Highlights

Maintained accurate records and facilitated effective communication among members and executive board.

Coordinated meetings and events, ensuring smooth execution and high attendance.

Public Relations Officer

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National Association of Public Administration Students

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Developed and executed public relations strategies to promote the National Association of Public Administration Students.

Highlights

Enhanced the association's public image and outreach through strategic communication campaigns.

Managed external relations, fostering positive relationships with stakeholders and the university community.

Education

Lagos State University

Lagos, Lagos State, Nigeria
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M.Sc. Public Administration (Financial Management & Budgeting)

Lagos State University

Lagos, Lagos State, Nigeria
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B.Sc. Public Administration Grade: Second Class Upper

Languages

English

Yoruba

Certificates

Diploma in ICT & Graphics Design

NYSC Certificate

National Youth Service Corps

Skills

Microsoft Excel

Microsoft Office

UI/UX Design

Figma.

Graphics Design

Commercial Awareness

Business Strategy

Financial Analysis

Budgeting

Revenue Growth

Cost Optimization

Data Analysis

Reporting

Stakeholder Management

Customer Experience

Process Improvement

Risk Awareness

Compliance

Business Development Support

Problem Solving